Privacy Policy

1. Who We Are

Enviroshield ("we", "our", "us") provides professional roofing and guttering services across the UK. Our contact details are:

• Email: enviroshieldroofing@icloud.com
• Phone (Office): 07596 754 712
• Phone (Direct): 07751 830 997

2. What Information We Collect

We may collect the following personal information when you contact us or use our website:

• Your name and contact details (phone number, email address)
• Property address for service quotations or bookings
• Details of your enquiry or service request
• Technical data such as your IP address, browser type, and pages visited (via cookies)

3. How We Use Your Information

We use your personal data to:

• Respond to your enquiries and provide quotations
• Schedule and carry out roofing or guttering services
• Send service-related communications (appointment reminders, follow-ups)
• Improve our website and services
• Comply with legal obligations

We will never sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process your data under the following legal bases (UK GDPR):

• Contract: to provide the services you have requested
• Legitimate interests: to run and improve our business
• Legal obligation: where required by law
• Consent: where you have given us explicit permission

5. Cookies

Our website uses cookies to enhance your experience and analyse site traffic. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings. Some features of the site may not function correctly if cookies are disabled.

6. Data Sharing

We may share your data with trusted third-party service providers who assist us in operating our business (e.g., scheduling software, email providers). These parties are bound by data processing agreements and are not permitted to use your data for their own purposes.

7. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy, or as required by law. Enquiry data is typically retained for up to 2 years; customer service records may be kept for up to 6 years for accounting and legal purposes.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at enviroshieldroofing@icloud.com. We will respond within 30 days.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date at the top.

11. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk